Stability, Security, and Efficiency IT Services Plans: Business and Personal

Personal Plan

The Personal Plan is an on-demand plan offering one solution: scheduled field appointments. Residential customers can use the Personal Plan to get one of our highly skilled technicians on-site for IT assistance. This plan is excellent for occasional on-demand service. It’s designed for home users who want business-grade technicians to help with their technology.

Business Plan

The Business Plan is a full suite of services focused on providing enterprise-grade IT solutions to small businesses. We use a Managed IT Services model to ensure maximum stability, security, and efficiency in IT for our customers. The Business Plan includes a wide array of solutions such as field appointments, remote helpdesk, powerful maintenance and security features, preventative care, documentation, and more.

Plan Feature Personal Business
IT Support Personal Business
Field Appointments Field Appointments: included in Personal Field Appointments: included in Business
Helpdesk / Remote Service Helpdesk / Remote Service: not included in Personal Helpdesk / Remote Service: included in Business
Documentation Service Documentation Service: not included in Personal Documentation Service: included in Business
Automated Maintenance and Preventative Care Automated Maintenance and Preventative Care: not included in Personal Automated Maintenance and Preventative Care: included in Business
Managed Antivirus and Security Managed Antivirus and Security: not included in Personal Managed Antivirus and Security: included in Business
Availability Personal Business
Priority Level Normal High
After Hours Service (by appt) After Hours Service: included in Business
Emergency Support Emergency Support: not included in Personal Emergency Support: included in Business
Plan Requirements Personal Business
Minimum Workstations N/A 5+

Begin Your Free Consultation

  • Find out which plan is right for you
  • Understand the costs and savings
  • Resolve lingering or immediate problems
  • Find out how your IT solution could be improved
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IT Service FAQs

  • IT Support is provided at $150 per hour.
  • Nonprofit IT Support is provided at $135 per hour.
  • Evening/Weekend/Holiday IT Support is provided at $190 per hour ($180 per hour for nonprofits)

We charge the same for access to our experts, either over the phone or in person.

Note: We do not charge travel time within our coverage area, but do have a one hour minimum for field appointments. This minimum does not apply to our remote and phone appointments.

We proudly serve the entire San Francisco Bay Area and sometimes beyond. With remote technology we can help customers anywhere.

Computer Courage provides on-site support with no travel fees inside of our local coverage area, as defined below. If you are outside of our local coverage area, we can still come to your business or home for a small travel fee.

Local Coverage Area (no travel fee):

  • Alameda
  • Albany
  • Berkeley
  • El Cerrito
  • Emeryville
  • Kensington
  • Lafayette
  • Moraga
  • Oakland
  • Orinda
  • Piedmont
  • Richmond

San Francisco and all other cities incur a small travel fee.

You may cancel any appointment up to 24 hours in advance without penalty.

Appointments cancelled within 24 hours of the start time will be charged a penalty of 1 hour of labor.

Computer Courage deeply respects and appreciates the work of nonprofit organizations. We work with many nonprofit organizations, both local and national, in an attempt to do our part in helping the world. Yes, of course we offer a nonprofit discount (see Pricing section).

Our founder started Computer Courage after many years in the nonprofit world and he knows struggles and triumphs you are going through. We would be proud to support your organization, contact us for a free consultation.